At True Dry Cleaning and Laundry, we are committed to providing exceptional wash and fold laundry services to make your life easier. To ensure a smooth and satisfactory experience. #laundryredefined

 

1. Service Quality

 

We take pride in delivering the highest quality wash and fold laundry service. Your laundry will be washed, dried, and folded with care and attention to detail. We use premium detergents and follow industry-best practices to ensure cleanliness and freshness.

 

2. Sorting and Separation

 

Our experienced team will carefully sort and separate your laundry based on color, fabric type, and special instructions. Please let us know of any specific requirements, such as water temperature or detergent preferences.

 

3. Special Instructions

 

If you have any special instructions for your laundry items, please communicate them clearly when dropping off your laundry. We are happy to accommodate requests like gentle cycle washing, air-drying, or using hypoallergenic detergents.

 

4. Lost or Damaged Items

 

While we exercise the utmost care when handling your laundry, we cannot be held responsible for items that are lost or damaged due to factors beyond our control, such as pre-existing damage or items left in pockets. Please check your pockets and remove any valuables or items before dropping off your laundry. We mitigate liability for lost items.

 

5. Items Not Eligible for Wash and Fold

 

Certain items may not be eligible for our wash and fold service due to their complexity, size, or material. These include but are not limited to:

 

• Large bedding items, such as comforters and duvets.

• Delicate or hand wash-only items.

• Items with excessive staining or damage.

• Items requiring special treatment or dry cleaning.

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Please note: True Dry Cleaning and Laundry reserves the right to refuse any item that we deem not appropriate for the wash and fold process. We will exercise caution and discretion in handling your items to maintain the quality of our service.

 

6. Pickup and Delivery

 

We offer convenient pickup and delivery services for your wash and fold laundry. Please provide accurate contact information, address, and delivery instructions to ensure a smooth process. Additional fees may apply for this service.

 

7. Minimum Service Charge

 

A minimum service charge of $20.00 TTD applies to all wash and fold orders. This charge helps cover the costs associated with processing and handling your laundry.

Your satisfaction is our priority. If you have any concerns or are not completely satisfied with our wash and fold service, please contact us within 24 hours of receiving your laundry. We will work to resolve the issue to your satisfaction. True Dry Cleaning and Laundry reserves the right to update or modify this policy as needed.