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Full Description.
At True Dry Cleaning and Laundry, our rug care service is dedicated to preserving the beauty and longevity of your treasured rugs. Whether it's an heirloom piece or a contemporary addition to your home, we understand the value each rug holds. Our specialized cleaning process begins with a detailed inspection to identify the specific needs of your rug, followed by a gentle yet thorough cleansing method tailored to its material and construction. Using advanced techniques and eco-friendly products, we remove embedded dirt and stains, revitalizing colors and restoring the rug's vibrancy. Entrust us with your rugs, and we'll return them to you refreshed, clean, and ready to once again adorn your space with elegance and charm.
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How do I place my first order?Placing your first order with us is easy and convenient. Simply sign up through our online booking tool or if you prefer, give us a call or reach out to us via Whatsapp. When preparing your laundry for pickup, feel free to use any bag of your choice. Our goal is to make the process as straightforward and flexible as possible to suit your needs.
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How do I prepare my laundry?You don't need to sort your laundry. We handle all preparation before the wash including sorting, checking pockets, and checking for stains. All you need to do is place your clothes in a bag, we’ll handle the rest.
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Do you offer same/next day service?Yes! We offer same day and next-day service for wash & fold laundry orders. Our express Cost is twice (2x) the regular cost: Laundry per lb - $6 -> $12 Linens per lb - $8 -> $16 Drapery per lb - $10 -> $20 This service is based on demand and we recommend calling first before placing the order online or visiting.
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What kind of detergent do you use?At True Dry Cleaning and Laundry, we take pride in using only the highest-quality products to ensure your laundry receives the best care. Our standard detergent is a mildly scented, neutral high-efficiency (HE) detergent sourced from a trusted local supplier. This detergent is crafted with gentle ingredients, making it suitable for even the most sensitive skin types. We do not use chlorinated bleach, ensuring a clean and fragrance-free result. Fragrance-Free and Sensitive Skin Option: If you prefer a completely fragrance-free and hypoallergenic approach to your laundry, please don't hesitate to let us know. Simply request that your order be processed as "totally fragrance-free/sensitive skin detergent" when you drop off your laundry. Your specific preferences matter to us, and we'll ensure your laundry is handled accordingly. Enhance Your Laundry Experience with Optional Add-Ons: • Scent Boost (Downy™): If you enjoy a subtle, refreshing scent on your clothes, consider adding our scent boost option. We use Downy™ products to infuse a gentle fragrance that lingers delicately on your freshly cleaned laundry. • Stain Removal: Our stain removal service is designed to tackle tough stains effectively. It includes pre-treatment and the use of in-wash OxyClean to ensure your clothes come out looking their best At True Dry Cleaning and Laundry, we're dedicated to providing you with laundry solutions tailored to your preferences. Whether you prefer a fragrance-free approach or want to add a touch of freshness to your clothes, we've got you covered. Contact us today to discuss your laundry needs or to schedule a pickup. We're here to make your laundry experience convenient, personalized, and exceptional.
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How will I know the total cost?Our pricing structure is by the pound so there’s no need to worry about how full your bag is or even how many bags you have. You will be sent across the final cost via email.
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How do I know how much my laundry weighs?A typical laundry load weighs 8-10 lbs. The average person will wear about 15-18 lbs of laundry in a week. Add in towels and you land at an average of 20 lbs. But what is average? Keep in mind, we weigh clothes when they are dry, at their lightest weight. If you dry-clean the majority of your clothes, you may only have 10 lbs per week and if you're active, you may have up to 30 lbs.
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Can I put anything I want to wash in the bag?You can place anything that would typically go into a washing machine. Items that require pressing are not included. We reserve the right to refuse the cleaning of the item and employ another service at a separate cost for any item that we deem not appropriate for the service
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Is there a minimum order size for Wash & Fold?There is no minimum order size for your Wash & Fold order however due to the labour intensive nature of laundry, we have a minimum of $30.
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How do you weigh my laundry?We weigh your laundry as soon as it comes into our facility using a scale, before any washing so that your laundry is at its lightest when dry.
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How will my laundry be returned?We understand the importance of a clean and organized home. To contribute to your tidy environment, we return your laundry with retail-style folding, ensuring that your clothes are impeccably folded and hand-packaged. This careful presentation means your clothes are ready to be directly placed into your shelves or drawers, maintaining the order and cleanliness of your living space.
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What items are excluded from the Wash & Fold service?Our Wash & Fold service is designed for everyday laundry needs. However, it does not include items that require dry cleaning or ironing/pressing. To ensure the proper care of your garments, please avoid including wool items, silk items, suits, most dresses, and other finer garments in the Wash & Fold service. These items typically need specialized attention and are best suited for our dry cleaning or professional pressing services.
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Is hand washing or hang drying available?Yes, we offer both hand washing and hang drying services upon request. The cost for these services is determined based on the specific nature and requirements of your laundry job. Please contact us with your specific needs, and we will provide you with a customized quote to ensure your garments receive the care they need.
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